Which action can customers perform in the portal regarding subscriptions?

Which action can customers perform in the portal regarding subscriptions?

• A. Only view subscription details.
• B. Cancel a subscription and upgrade or downgrade subscriptions.
• C. Create new Stripe accounts.
• D. Refund payouts.

Answer: (B)

The action being tested is about what a customer can manage in the subscription portion of the Stripe portal. In the portal, customers have the ability to take control of their subscriptions: they can cancel a subscription if they no longer want it, and they can switch to a different plan, which means upgrading or downgrading their subscription. This reflects typical self-service functionality designed to let customers modify their billing without needing direct support or API calls. Why the other options don’t fit: creating new Stripe accounts isn’t something a customer does from the portal—it’s an account-level action for merchants or the organization, not end users. Refunds of payouts aren’t an action provided to customers in the portal; refunds are handled by the merchant when processing a charge, and payouts relate to transferring funds to a bank account, not customer-initiated actions.

The action being tested is about what a customer can manage in the subscription portion of the Stripe portal. In the portal, customers have the ability to take control of their subscriptions: they can cancel a subscription if they no longer want it, and they can switch to a different plan, which means upgrading or downgrading their subscription. This reflects typical self-service functionality designed to let customers modify their billing without needing direct support or API calls.

Why the other options don’t fit: creating new Stripe accounts isn’t something a customer does from the portal—it’s an account-level action for merchants or the organization, not end users. Refunds of payouts aren’t an action provided to customers in the portal; refunds are handled by the merchant when processing a charge, and payouts relate to transferring funds to a bank account, not customer-initiated actions.