Which statement best describes the use of Stripe to prevent churn by coupons and feedback?

Which statement best describes the use of Stripe to prevent churn by coupons and feedback?

• A. Checkout
• B. Radar
• C. Customer Portal
• D. Payment Links

Answer: (C)

Giving customers a self-serve way to manage their subscriptions, including applying coupons and sharing feedback, helps prevent churn. Stripe’s Customer Portal provides that self-serve interface where a subscriber can update payment methods, adjust their plan, apply promotional coupons to their bill, and submit feedback or reach support. When price-sensitive customers can apply a discount instead of canceling, and when you can hear and address their feedback, retention improves. Other options focus on different parts of the payment flow: Checkout is for collecting payment details for new or one-time charges, Radar handles fraud prevention, and Payment Links are for initiating new payments rather than ongoing subscription management. So the Customer Portal is the best fit for reducing churn through coupons and feedback.

Giving customers a self-serve way to manage their subscriptions, including applying coupons and sharing feedback, helps prevent churn. Stripe’s Customer Portal provides that self-serve interface where a subscriber can update payment methods, adjust their plan, apply promotional coupons to their bill, and submit feedback or reach support. When price-sensitive customers can apply a discount instead of canceling, and when you can hear and address their feedback, retention improves. Other options focus on different parts of the payment flow: Checkout is for collecting payment details for new or one-time charges, Radar handles fraud prevention, and Payment Links are for initiating new payments rather than ongoing subscription management. So the Customer Portal is the best fit for reducing churn through coupons and feedback.