Which statement describes an unrecognized dispute?

Which statement describes an unrecognized dispute?

• A. The customer claims a duplicate charge for the same product
• B. The customer doesn't recognize the payment appearing on their card statement
• C. The customer reports not receiving the product
• D. The product was defective

Answer: (B)

An unrecognized dispute happens when a cardholder does not recognize a charge that appears on their card statement. They’re contesting the charge because they don’t recall authorizing it or linking it to a merchant, which is why the dispute centers on recognition of the payment itself. This is different from issues about the product or service, such as a duplicate charge, not receiving the item, or the item being defective. In Stripe, responding to an unrecognized dispute involves showing evidence that the charge was legitimate and tied to the cardholder’s authorization, like order details, receipts, or delivery confirmations.

An unrecognized dispute happens when a cardholder does not recognize a charge that appears on their card statement. They’re contesting the charge because they don’t recall authorizing it or linking it to a merchant, which is why the dispute centers on recognition of the payment itself. This is different from issues about the product or service, such as a duplicate charge, not receiving the item, or the item being defective. In Stripe, responding to an unrecognized dispute involves showing evidence that the charge was legitimate and tied to the cardholder’s authorization, like order details, receipts, or delivery confirmations.